Managing the maintenance of assets across multiple sites can be a complicated task. Even in environments that might not initially appear complex, there are often many assets which are critical to the business operations which need repairing and regular servicing.
Managing your assets and maintenance operation manually using spreadsheets, email, or possibly pen and paper, not only adds to the difficulty, but can also result in mistakes, duplication, and unnecessary expenditure.
Digitizing your maintenance operation removes many FM headaches and helps improve your customer satisfaction by reducing the time equipment and assets are out of action.
Here’s a checklist of the five most important maintenance management features for a mid-sized enterprise considering a switch to a digital solution:
Automation
Maintenance spend is reduced while compliance, contractor performance and asset uptime all see improvements when using a modern CMMS.
Common asset faults or breakdowns shouldn’t need a helpdesk or FM professional to create a reactive or break/fix work order.
A maintenance management solution with built-in rules-based automation creates work orders to be dispatched directly to the correct contractor, with the correct information, within seconds of the fault being reported.
This allows contractors to quickly and cost-effectively fix the fault first time, allowing your FM team to concentrate on more complex issues and exceptions while leaving the everyday work to be managed by the platform.
Techniche CMMS customers automatically dispatch over 85% of reactive and break/fix work orders straight to the contractor with no intervention from helpdesk or facilities management teams.
Self-Service
Many companies use a maintenance management system with a helpdesk, sending all repairs through a call center as a first step.
Instead, look for a system which gives employees access to the maintenance management system to report faults, perform basic troubleshooting, create work orders, and respond to contractor queries.
Techniche CMMS makes use of industry-standard maintenance workflows, so you can be sure that all work follows best-practices, that contractors work safely, and that your team has visibility of the work order through its lifecycle.
Asset Management and Tracking
Without good quality asset data, facilities and asset management teams can’t make informed decisions about their asset portfolio. Questions such as which brands make the most reliable equipment, or which models are more likely to fail annual inspections, can’t be answered easily, or with confidence.
Ensuring that your maintenance management solution has robust tools for asset management, maintenance and reporting is a must.
Mobile App
Equipping your team with a CMMS mobile app which incorporates asset management functionality is a great way of encouraging all your staff and contractors to update asset data on your sites.
By using a mobile app, changes to new or existing assets are made on the spot and not forgotten about by waiting until they get back to the office, meaning your asset information is more likely to be accurate and up to date.
Analytics and Dashboards
When good FM practice is combined with a digital maintenance management system, a large amount of valuable data is produced.
To use that data to best effect and to make informed data-based decisions, your maintenance management system needs in-built dashboarding and analytical tools. Without these tools, it will require a lot of time, data manipulation and possible even require hiring a data analyst to achieve the same results.
Would you like to learn more? Visit technichegroup.com/solutions/cmms