EV chargers typically have an integrated operating system, sending data on the chargers’ operational status to the charge point operator, and performing remote diagnostics and resets. But what an operating system does not do is manage charger maintenance operations to improve cost effectiveness and reduce charger downtime to provide an optimal experience for EV drivers.
Here are seven reasons why a CPO needs a computerized maintenance management system (CMMS) in addition to their existing operating or monitoring system:
- Configurable, automated workflows will always send the right maintenance engineer to your site – whether that’s to attend a repair under warranty, a repair that requires specific skills and qualifications to handle, or a member of the on-call weekend team to meet a repair service level agreement.
- Once work is carried out, verify the asset is left fully fit for its purpose before the maintenance engineer leaves the site. This could include logging photographs, closing checklists, uploading certificates, or verification by signature. Put an end to return site visits because casings were not properly closed, or damage was only partially repaired, leaving the asset still unusable.
- Have full visibility of all repairs from an issue being raised through the repair and invoicing, across any number of sites. Techniche CMMS automatically tracks the status of every ticket and work order. All repair-related information is managed in a central system which means no more email requests going astray or falling between the cracks. The result? No asset is missed and left not fit for purpose.
- Manage the repair and upkeep of all assets at the charger site, such as lighting, barriers, and signage, which can be essential for a safe and all-round excellent customer experience.
- Measure and benchmark asset repair costs to inform future purchases or model replacement decisions. Is it costing more to repair a particular asset and a replacement would make more financial sense? Is one brand of charger withstanding wear and tear better than another? Only a CMMS that tracks assets and links repairs to assets can tell you this.
- Reduce the risk to your business by ensuring the maintenance engineers working on your sites have the right qualifications and have undertaken the correct safety precautions for the job. A digital permit to work for maintenance and repair staff gives you confidence that repairs will be carried out with minimal risk and meet any compliance requirements in place.
- Manage asset compliance and maximise charger uptime by putting in place a robust preventative maintenance and servicing programme. Reduce the number of site visits by alerting maintenance engineers when they are near asset locations in the time window that preventative maintenance jobs are needed.
For information about Techniche Maintenance Management System (MMS) for EV charger owners and operators visit technichegroup.com/ev